— Jive pursues growth and customer value through unwavering commitment to disruptive innovation, service reliability and superior ownership experience
MOUNTAIN VIEW, California, Jan. 7, 2015 /PRNewswire/ — Based on its recent analysis of the hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services market, Frost & Sullivan recognizes Jive Communications with the 2014 North American Frost & Sullivan Award for Entrepreneurial Company of the Year. Jive has earned a position among the top 20 IP and UCC companies in North America due to its strong focus on continued product enhancements, service reliability and competitive pricing.
“Jive’s comprehensive, pre-integrated hosted applications suite eliminates the cost and hassle of deploying, integrating and managing disparate premises-based solutions,” said Frost & Sullivan Program Manager Elka Popova. “Its hosted offerings are viable solutions for the underserved, budget-constrained small businesses, as well as larger organizations struggling to maintain and manage multi-vendor communications environments.”
Although most providers bundle multiple services and applications in their hosted solutions, many disregard important features and capabilities such as mobility, contact center, video conferencing and analytics. Jive offers a compelling feature set that comprises telephony, auto attendant, unified messaging, chat, presence, soft clients, and a free 10-party conference bridge for every user. Additionally, it delivers advanced conferencing applications for a large number of participants, analytic tools, video conferencing, contact center options, call recording, and virtual fax.
Unlike many of its peers, Jive does not bring any legacy telecom assets or archaic concepts to the cloud communications market. Instead, it seeks to embrace the software-as-a-service (SaaS) model by focusing on differentiated value-adds such as the user experience and agile feature development.
Jive develops its own cloud communications platform, which allows it to innovate more rapidly and cost-effectively than competitors that rely on a third-party platform. Its platform is based on open industry standards, which facilitates integration with other session initiation protocol (SIP)-based components and applications. The company’s flexible network architecture features a true cloud design that accommodates dynamic routing, load balancing, self-healing, and distributed computing.
Significantly, the company uses an agile software development methodology, which includes rapid iteration and continuous integration, whereas the vast majority of telecom vendors and service providers use a traditional waterfall method for static/proprietary firmware and, therefore, adhere to more rigid release cycles.
“In 2013, Jive reported over 100 percent growth in revenues, which was well ahead of the industry average of 30 percent. Its pursuit of greater market share is also evident in other performance metrics such as improved customer retention rates, network and service reliability, and platform scalability,” noted Popova. “Additionally, Jive is growing internationally; it opened its first European data center and launched Europe and Latin America expansion initiatives in 2013.”
Overall, through financial stability and consistent customer support, Jive inspires confidence and trust in its customers, ultimately enhancing their overall experience with its hosted communications solutions.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in devising a strong growth strategy and robustly implementing it. The recipient has shown strength in terms of innovation in products and technologies, leadership in customer value, as well as speed in response to market needs. In short, the award looks at the emerging market players in the industry and recognizes their best practices that are positioned for future growth excellence.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research.
About Jive Communications
Jive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and public sector institutions. Jive’s hosted services run on Jive Cloud, a cloud-based platform built on open industry standards. The Jive Cloud architecture has been purpose-built to deliver the most reliable, powerful and economical hosted communication services available to the unified communications market. Learn more at jive.com/tour.